FREQUENTLY ASKED QUESTIONS
WHEN AND HOW SHOULD I PAY FOR MY DIVES?
A deposit payment of 50% for fun dives is required to confirm your booking with us, with the balance payment required before your dive day.
A deposit payment of Rp2,000,000 is required to confirm your course booking and prior to the issuance of any course training materials and is not refundable.
The student will own the course materials once they are issued and they are fully transferable to any other PADI Dive Centre.
Full payment for courses is required prior to commencement of a course or fun dive.
WHAT ARE THE PICK UP AND DROP OFF TIMES?
Pick up: 6am
Pick up: 6:30am
Pick up: 6:30am
Pick up 6:30am
Open Water Course
Day 1: Pool training in Canggu 8:30am – 3pm
Day 2: Padang Bai, 6:30am – 4pm
Day 3: Tulamben, 6am – 5:30pm
IS DIVE EQUIPMENT INCLUDED?
We also include dive computers for students in training.
For fun divers, dive computers are available at an additional charge, please ask us when you book.
WHAT SHOULD I BRING?
We recommend you bring a hat, sunscreen and a towel on your dive day.
HOW LONG WILL I DIVE FOR?
However we recognise that dives with us are a full day of your time so we like to maximise your time underwater.
We aim to have our divers dive to 50 bar. Remember the deeper you go, the faster you use your air so we may bring you to explore some of the gorgeous corals in the shallows towards the end of your dive to extend your dive time.
If you don’t have a dive buddy, we will, as best we can, match you with a diver of a similar certification and experience level, or with our guide.
HOW MANY DIVERS WILL BE IN MY GROUP?
Fun dives – Tulamben, Padang Bai, Amed – 4:1
Fun Dives – Nusa Penida and Candidasa – 2:1
Open Water Courses – 2:1
Discover Scuba Dives – 2:1
If you don’t have a dive buddy, we will do our best to make sure you’re appropriately matched with a diver with similar certification and experience levels. If we feel you’re going to be mismatched, we’ll add another dive guide to make sure all divers enjoy their underwater time.
WHAT'S THE WATER TEMPERATURE?
Tulamben/Amed/Kubu 28 – 30 degrees
Padang Bai 25 – 29 degrees
Candidasa 22 – 29 degrees (cold water during June – October)
Nusa Penida 18 – 29 degrees (cold water during June – October)
WHAT'S THE VISIBILITY LIKE?
We’re blessed with normally good to great visibility in Bali, although of course it’s the ocean, so well beyond our control.
At Padang Bai, Tulamben, Amed and Candidasa, we normally enjoy 15-25m visibility.
At Nusa Penida (except Manta Point), we normally have up to 30m visibility. Manta point can be variable as plankton in the water can mean poorer visibility but also a lot of mantas (as that’s what they eat).
CAN I FLY STRAIGHT AFTER DIVING?
Please remember that anything above 300m is considered going to altitude after diving and could compromise your health. Please don’t book to climb Mt Batur after your dives with us!
WHAT IF IT'S RAINING OR BAD WEATHER?
WHAT'S YOUR CANCELLATION POLICY?
We put a lot of time, effort and money into organising your trip. We also make commitments to boat captains, instructors, drivers on your behalf when you book. So if you need to cancel at the last minute we normally still need to make full payment, regardless of whether you dive or not. If you need to make changes to your booking, the earlier you can let us know, the more flexible we can be.
20% of your booking is non-refundable, this is to cover our admin costs.
– 72 hours before your trip – 80% refund
– Between 24 and 72 hours before your trip – 50%.
– Less than 24 hours before your trip – 100%.
– Rescheduling less than 24 hours before your trip – Rp900,000.
– Refunds are not issued once a course has commenced.